Service Computer maintenance for Businesses

Computer maintenance services (Computer Maintenance) are managed and operated by Saco IT – the service arm provided by Saco Inc. This is the core maintenance service we have been providing since 2009, and our main target customers are in Ho Chi Minh City ( Ho Chi Minh City )

The content in this article is suitable for customers who want to find the best computer maintenance service providers because the company has a highly specialized team with many years of experience. , capable of handling all different computer problems, and capable of providing and supporting all other services related to the operation of your business

We spend a lot of resources on perfecting operating processes, improving the technical staff's professionalism, providing high quality service to customers, and satisfying the customer's regime. team of associates, thereby developing sustainably and bringing a great computer maintenance service experience to our customers

If you want to find units that provide computer maintenance services at "super cheap prices", then we will not suit your search goals, and probably will not be suitable for you to read on. content below

Computer maintenance and troubleshooting service is one of the core services at Saco Inc. This service has been operated by us since 2009 and maintained effectively until now

With a technical team with many years of experience and a diversity of services currently provided, our service is one of the very few units with the most general knowledge and experience. Based on the diversity of services, we will be ready to support your business

To better understand Saco IT services in general, and the most general concepts of the service, please See more here

Please refer to the other services we are providing in the function menus above. As you can see, we have had really good capacity in presenting content and providing variety of other services

And that is an extremely different competition that you will not find anywhere else, and we are committed to bringing these services to your aid. In many cases, we are willing to support your company for free in case of need or while you wait for completion (or addition due to "defects" of the current service)

This service will provide periodic computer maintenance packages for Companies / Organizations / Enterprises / Factories

We will survey your computer system, from there we will have an analysis of the amount of work to be performed (number of computers to be maintained, number of printers, number of servers, number of devices). network... everything that belongs to Information Technology that we are responsible for handling and supporting later )

We will then quote specific prices for each item. After the contract is signed, we will schedule regular maintenance once a month (the number of times depends on the agreement of both parties)

We will also have Technical Personnel sit onsite at the customer's company in cases where the customer's system is large and needs more and more continuous support

This service will provide unexpected computer maintenance and troubleshooting at home for individuals in need in Ho Chi Minh City (Districts such as: District 1, District 2 , District 3, District 4, District 5, District 6, District 7, District 8, District 9, District 10, District 11, District 12, Phu Nhuan District, Go Vap District, Thu Duc District, Hoc Mon District, Nha Be District , Binh Chanh District )

When you encounter any unexpected computer problems that you cannot fix yourself, please contact our technical team directly, or you need to handle computer problems by phone and get support. remotely in troubleshooting software problems, installing additional software...

After the processing is completed, the customer will proceed to pay the service fee according to the announced fee schedule (if remote troubleshooting is completed - no need to go directly to the customer)

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In case it is necessary to move on-site (when remote computer troubleshooting has failed), the customer will be informed of the cost in advance (Please see the service fee schedule as follows: under ). After completing on-site processing, fees will be collected - upon completion

This is the most economical service that Companies / Organizations can use to ensure continuity in the operation of the computer system at their company

Providing computer maintenance services and troubleshooting unexpected computer problems for companies - organizations that do not have a permanent IT team, nor do they hire any other company to provide support services. IT support.

For this service, customers do not need to pay us a periodic fee, but still ensure that our technicians will always support us as soon as there is a problem in the best way possible

Customers need to contact us in advance for reference and to agree on support options

As soon as customers have computer problems, they contact us

We will support customer companies via Online (Teamview, Ultraview), if necessary, there will be personnel coming directly to the customer company to support

Service fees can be checked and paid monthly, or paid immediately upon completion of support

This service is a concept that refers to finding an outside unit / company with the necessary capacity and expertise to support the maintenance of the customer's computer system on a regular basis. monthly / quarterly.

This is to ensure that customers' computer systems are always "refreshed" periodically, preventing potential errors that may cause damage/data loss

The ultimate goal of Periodic Maintenance is to always prevent risks of hardware damage, leading to data loss and reduced work performance of personnel directly using it

Finding a capable unit is extremely difficult, requiring the supplier to have real capacity, along with diversity or long experience and a deep understanding of related fields. The new agency is enough to support businesses.

Because it is clear that customers are very diverse, their needs are also diverse, and the problems are also diverse and involve many problems.

The problem is very big and extremely annoying when you are working but your computer has problems, or your staff needs to solve urgent tasks to make a contract / quote... but the computer has problems. crash, or computer damage causing data loss.

Data damage and loss incidents like this, according to us over 10 years of providing, are not rare - it can be said that they always happen, and always cause a lot of trouble and damage to customers. your business

Hiring technical personnel to work directly at the company to support this task is difficult (or impossible), because the cost of personnel is often quite high, if needed. qualified personnel to work, or the cost to retain such and good personnel is extremely expensive

The cost for 1 computer technical personnel is usually at least 6,000,000 VND / month - not including other costs such as insurance, allowances, periodic salary increases, vacations... ).

It's clear how much money you can save each month can be calculated

With the relatively small cost that customers pay to a professional unit in providing services related to computer maintenance and troubleshooting, you will be able to solve the above concerns. .

The most important task of a maintenance service company is to ensure good resolution of daily computer problems for its customers

Regularly check to detect potential hardware damage to protect data and computer continuity so as not to affect work

Next, provide plans to help your customers prevent risks related to data loss due to viruses and people

The content below lists the general and important contents of a company providing computer system maintenance services to its customers

• Arrange personnel to be on call center continuously during working hours, ensuring to always receive incidents that customers report to the company
• Arrange qualified technical personnel to remotely support customers' computer problems
• Prepare technical human resources to be ready to move to the customer company to handle cases where remote support (via Teamview, Ultraview) is unsuccessful
• There is an abundant source of components and computer hardware facilities to provide maximum support to customers in case their equipment is damaged and waiting for warranty
• Schedule regular maintenance and notify your customers in advance, and the customer confirms in advance, both for the maintenance service unit to schedule and for your customers to arrange for maintenance. Maintenance does not affect work
• Clean the computer when performing routine maintenance, this ensures that the customer's computer is always clean and operates efficiently

Check your computer's system log, review and pay attention to errors and warnings. Check each error in the log specifically, thereby providing a definitive solution

Checking the system log is very important, it can reveal potential hardware errors that can cause data damage and loss at any time, and recommend replacement or backup backup

Checking the log also helps detect serious computer security errors

Conduct checks and clean up computer memory and computer trash. Helps your computer always operate stably and quickly

Check hard drive problems, defragment hard drive, help hard drive always operate at high performance

Check for operating system and software patches

Check and update new data of the computer anti-virus program

Clean your computer periodically (every 6 months / once)

Check the signal of internal connections, connections to the Internet, connections to company services outside the Internet (Email, Management Application, Website, ...) to detect signals Slow signal - flickering if any. This makes customer usage always stable

The characteristics of customer servers always require high continuity and stability, so Saco IT always ensures monitoring and management of customers' servers online and every day by its own team of experts

Technicians who are not qualified and at the expert level will not be allowed to interfere with the customer's server. Only authorized management is granted the role of maintaining and managing the customer's server.

Personnel assigned to manage the customer's server must sign a commitment to absolutely secure information on the server, and take full responsibility for any damages arising from a leak. leak - damage - loss of customer data (based on the conclusion of the investigation agency - or other solid evidence)

Below are the things to do every day to maintain the server system for customers

• Check the server's connection signal with specialized software
• Log in to the server and check the general system log
• Review errors based on server system log
• Check backups and backups must ensure integrity
• Ensure backups are always in different geographical locations (as many as possible)
• Check server performance, ensure the highest response speed for users (employees)

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Service company capabilities that you should pay attention to before using

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Professional qualifications: This issue is extremely important, you can review this article to better understand what we say ( Reputable and quality service )

Diverse response ability: You will absolutely not want to have to call on many parties to solve a problem of your company (Website, software, domain name, hosting, printer). , construction, cameras, security consulting, software, programming...). Too troublesome, isn't it?

Transparent service, written commitment: What the consulting partner advises, you need to include in the contract, words fly in the air. They must express their commitment in writing for your absolute peace of mind

Saco IT is strongly committed to the above issues to give our customers peace of mind. Above all, we do not want to talk back and forth so that the cooperative relationship is long-term and stable

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Details of unexpected computer troubleshooting services for Companies / Enterprises / Organizations

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About this service

Service solution package to fix unexpected computer problems for companies is planned by Saco IT to provide more economical services for customers who do not want to pay fixed costs each month, but still receive policy to support our best service

Details of work items still comply with the process of providing periodic computer maintenance services to the company as listed above

What are the advantages of this solution package?

The trend of Out Source services has been an inevitable trend for all subjects in recent years, and will certainly develop and become more popular in the future, because it is clear that spending The costs are relatively affordable but supported by professional services, which will be much better than hiring staff to work directly at the company (In House)

With the above periodic maintenance service, it is also part of the Out Source trend of outsourcing maintenance services. If the periodic service package is as above but you are still wondering because the cost is still unbalanced, we provide maintenance and unexpected troubleshooting services for your company / organization

For this service, customers do not need to pay a lot of recurring costs, but when there is a problem, they can still contact Saco IT for the best support